Effective Date: 21 July 2025
Company Name: First Services
Platform: 1Step (including 1step.services and associated subdomains)

This Privacy Policy outlines how First Services (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal data when you use the 1Step Super App and its related services, in accordance with the Personal Data Protection Act (PDPA) of Singapore.

1. Scope of this Policy

This policy applies to all users of the 1Step app, including but not limited to:

Customers booking services

Technicians and service providers

Users of our digital wallet

Visitors to our websites and subdomains (e.g. jobs.1step.services, login.1step.services)

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2. Data We Collect

a. Personal Data

We collect the following types of personal data when you register, use our services, or contact us:

Full name

Contact details (mobile number, email address)

NRIC/FIN (only when required for verification or regulatory compliance)

Residential or service address

Date of birth

Payment and transaction information (e.g. PayNow, credit card, wallet top-ups)

b. Usage & Device Information

App usage statistics

IP address

Browser and device type

Location data (when enabled)

c. Service and Booking Data

Booking history and service preferences

Feedback and ratings

Technician/customer interaction records

3. How We Use Your Data

We use your data for the following purposes:

Purpose	Description
Service Delivery	To enable booking, scheduling, and delivery of home services.
Payment Processing	To facilitate payments, wallet top-ups, refunds, and invoicing.
Identity Verification	To ensure secure login and transactions.
Customer Support	To respond to queries, technical issues, and complaints.
Marketing	To send updates, promotions, and relevant service offerings (opt-out available).
Compliance	To meet legal, regulatory, and audit requirements.

4. Disclosure of Data

We may share your data with:

Technicians & Service Partners (limited to job details required for fulfilment)

Payment Gateways and financial institutions (e.g. Stripe, HitPay, PayNow)

Affiliated companies under First Services for service coordination

Regulatory authorities as required by law

We will never sell your data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to:

Fulfil the purposes listed above

Comply with legal obligations

Resolve disputes or enforce our agreements

Inactive accounts may be anonymized or deleted after 24 months of inactivity.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your data:

SSL encryption on all platforms

Access controls and role-based permissions

Secure cloud storage with regular backups

2-Factor Authentication (2FA) for technicians and admin users

7. Your Rights

You have the right to:

Access your personal data

Correct any inaccuracies

Withdraw consent for marketing

Request deletion (subject to legal retention requirements)

To make a request, contact:
📧 support@1step.services

8. Cookies and Tracking

We use cookies and similar technologies for:

Session management

App performance monitoring

User behaviour analytics (e.g. via Google Analytics)

You can control cookie settings via your browser preferences.

9. Children’s Privacy

Our services are not intended for users under 18 years old. We do not knowingly collect data from minors without parental consent.

10. Changes to this Policy

We may update this policy periodically. Significant changes will be notified via the app or email.

Last updated: 21 July 2025

For any privacy-related queries or concerns:
📩 Email: support@1step.services
🏢 Registered Business: First Services, Singapore